This blog series is the collaborative work of the Udemy Learning team, which includes Melissa Daimler, Chief Learning Officer; Justin Mass, Sr. Director Enterprise Learning; Joshua Ehrenreich, Senior Learning Program Manager; John O’Neill, Senior Learning Partner; Lauren Hauser, Learning Program Manager; and Vicki Lang, Learning Designer.

Generative AI is not the next big thing, it is the big thing. Getting teams comfortable and familiar with this technology so they begin using it regularly in the flow of work is a business imperative. Generative AI tools, such as OpenAI’s ChatGPT, Google’s Bard, and Microsoft’s Bing, bring the power of AI to everyone, not just those within the technology industry — provided that they have the space, time, and support to learn how to use those tools. 

As is the case with any new skill set, employees who have access to a progressive learning experience founded in positive reinforcement learn more effectively. This is all the more true with a disruptive and revolutionary technology like generative AI. Whether you’ve already gone to market with a generative AI-powered offering or just learned what ChatGPT is, accessing the right content for learning is essential. Don’t overlook the importance of identifying a partner with the breadth and level of content required for your organization. 

Udemy is uniquely positioned to support customers through this change due to our already extensive course catalog in generative AI and related topics. Our content generation and curation process moves at the speed of innovation, backed up by the partnership our customer success team provides to our enterprise customers to help them achieve their organizational learning goals. 

Design learning for progressive skills acquisition

Learning a new skill set, particularly one anchored in a revolutionary new technology, can feel intimidating to employees. They may need help with how to approach the subject and apply it to their day-to-day work.

The best approach to overcome this hesitation is to structure the learning experience. Plan a series of meetings or lessons for the team that progressively introduce the new technology and build on the capabilities reviewed in previous sessions. Create an environment of experimentation where employees can try new ways of working and thinking without directly affecting work outcomes. This removes the pressure and anxiety associated with performance and allows employees to gain confidence in their newly learned skills. Then, take steps to integrate the new tool and skills into work processes.

As a strategy for helping your team acquire these skills, consider setting aside time on a regular basis — such as repurposing a portion of every other team meeting — to focus on learning. Then, pair topics covered with asynchronous learning assignments. You might follow a learning program adapted to your team’s needs like the following. 

Sample learning program

As you plan the best approach for team learning, it’s important to consider organizational guidelines and rules for Generative AI usage while putting it into practice. AI tools pose unique risks to confidential and sensitive information and should be used responsibly. Whether you are enabling a team or a company, we suggest you consult with your legal advisor for guidance on properly protecting your company’s information. 

Through a progressive approach to learning Generative AI skills, your team will be well on their way to effectively incorporating these skills into the flow of their work. They may see benefits like improved productivity, the ability to focus on more strategic work, and new insights. 

In our next post in the series, we will explore how to facilitate the skills-learning process through effective change management to drive better learning outcomes.

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