Preparing for the Future: Learnings from ServiceNow’s 2024 Workforce Skills Forecast

As we stand on the brink of a new technological era, understanding and preparing for the future of work has never been more critical. Our friends at ServiceNow recently published a global research study titled, Impact AI: 2024 Workforce Skills Forecast. The study uses AI to predict how it will change the mix of skills required for organizations and individuals to thrive in the global economy over the next five years.   

ServiceNow partnered with workforce data experts, Pearson, to develop machine-learning algorithms that combed census reports, job boards, and other troves of labor-market data in eight major markets around the world. By using that data to figure out how people spend time doing their jobs, the research identifies:

• Which tasks will be completed entirely by AI
• Which tasks will remain with people but be assisted by AI
• Which roles and skills will grow in demand
• How leaders can reskill their workforces to future-proof their businesses

The researchers identified 1,400 occupations and broke them down into 5,600 separate job functions made of 80,000 different tasks. The study covers Australia, Canada, Germany, India, Japan, Singapore, the UK/Ireland, and the United States, making this one of the world’s most comprehensive studies of how AI will impact the global workforce.

In this blog post, we will delve into the key findings of ServiceNow’s Workforce Skills Forecast. We’ll highlight the essential skills that will shape the careers of tomorrow and show how organizations can proactively adapt to these changes, including the strategic use of an online skills platform, like Udemy, for continuous learning.

The evolution of workforce skills

The shift toward digital proficiency

With rapid advancements in technology, digital proficiency has become a cornerstone for future employment. ServiceNow’s Workforce Skills Forecast highlights the increasing importance of skills such as data analysis, cybersecurity, and AI/machine learning, which are becoming even more integral across various industries. As businesses continue to digitize their operations, employees proficient in these areas will be in high demand.

Emphasis on soft skills

While technical skills are paramount, the research also stresses the growing significance of soft skills. Communication, problem-solving, and adaptability are crucial as organizations navigate through continuous changes. The ability to collaborate effectively, manage projects, and lead teams are skills that will distinguish successful professionals in the coming years.

Key skills for the future

Data literacy

In the era of big data, the ability to interpret and utilize data is essential. Data literacy involves understanding data sources, analytical techniques, and the application of data insights to drive business decisions. This skill is particularly critical for roles in marketing, finance, and strategic planning.

Cybersecurity expertise

As cyber threats become more sophisticated, cybersecurity remains a top priority for businesses. Skills in threat detection, risk management, and the implementation of robust security protocols are essential to safeguard sensitive information and maintain business continuity.

AI and machine learning

AI and machine learning are transforming industries by automating processes and providing deeper insights into business operations. Proficiency in these areas will enable employees to develop and manage AI-driven solutions, enhancing efficiency and innovation within organizations.

Emotional intelligence

Emotional intelligence (EI) is the ability to understand and manage one’s own emotions and those of others. High EI is linked to better teamwork, leadership, and conflict resolution. As remote and hybrid work environments become more prevalent, EI will be vital in fostering a collaborative and productive workplace culture.

Preparing for the future: Strategies for organizations

Invest in continuous learning

Organizations must prioritize continuous learning and development to keep pace with the rapid evolution of required skills. One effective approach is leveraging online learning platforms such as Udemy. Udemy offers a vast array of courses that cater to various skill sets, from technical skills like AI and data science to soft skills like leadership and communication. Providing employees with access to these resources can help them stay updated with the latest trends and technologies.

Foster a culture of innovation

Encouraging a culture of innovation involves promoting creativity, experimentation, and the acceptance of failure as a learning process. This culture can drive the development of new ideas and solutions, positioning the organization as a leader in its industry.

Leverage technology for talent development

Utilizing technology to support talent development can streamline the process of skills acquisition. Tools such as learning management systems (LMS), AI-driven training platforms, and virtual reality (VR) simulations can enhance the effectiveness of learning programs. Integrating platforms like Udemy into the organization’s learning ecosystem can provide employees with flexible and diverse learning opportunities.

Embrace diversity and inclusion

Diverse teams bring a wide range of perspectives and ideas, leading to more innovative solutions. Embracing diversity and inclusion not only enriches the organizational culture but also enhances problem-solving and decision-making capabilities.

The future of work is being shaped by rapid technological advancements and evolving skills requirements. By understanding the key trends outlined in ServiceNow’s Workforce Skills Forecast and adopting proactive strategies, organizations can equip themselves and their employees for success in this dynamic environment. Emphasizing continuous learning through platforms like Udemy, fostering innovation, leveraging technology, and embracing diversity are essential steps in preparing for the future workforce.

For a more in-depth exploration of these insights, check out the full research findings on ServiceNow’s Workflow thought-leadership site. Preparing today for the workforce of tomorrow will ensure that organizations remain competitive and resilient in the face of ongoing change.