Anyone involved in management – whether it’s for a large or small company – knows well the relational complexities involved. Sometimes you have to give criticisms on an employees performance, other times you get the privilege of praising another employee’s performance. You’re often tasked with overseeing projects both large and small, while directing a diverse group of individuals and personalities in the process. Needless to say, communication skills are essential for any management position.
While communication in management is not always easy. You may find yourself having to work with difficult people, or with unmotivated people. But if you come to the table with the right tools to do the job, you will have an effective team of individuals proud of the work they do for you, and you can feel your own sense of pride in developing these key business relationships n the workplace.
4 Key Areas of Communication in Management
Relationship building is a key discipline to master. It helps you establish trust and camaraderie with your employees. They will come to you with problems, and when the time comes that you must give negative feedback they will actually be able to hear you out. On the flip side of that coin, when it comes time to give positive feedback, your employees will take it to heart and it will motivate them to do better work. In any work environment, as a manager is important to build these relationships early on.
One aspect of the manager-employee relationship has to do with including employees in on project management and development – allowing them to give their input. This doesn’t necessarily mean that you have to accept every idea that comes across your desk, but the fact that you’re sincerely listening to concerns positions you as a respected and trusted leader within the company. In short, if employees truly feel like they are a part of the process, they will connect to projects in a more meaningful way, and do high-quality work.
Every manager should learn how to properly recognize employees in the workplace. However, it’s not enough to simply recognize and praise an employee in your office, you must make every effort to make recognition a very public event. Recognizing an employee for their hard work shows that you value their contributions to the organization. Again, this is another communication strategy that will motivate employees to do better.
Finally, there is the discipline of employee coaching. Unfortunately, not every employee candidate is going to walk into the office with a flawless performance record. They may fall down and make a mess a few times before really grasping the tools needed to succeed in the workplace. You, as a manager, are an instrumental part of that success. According to a Gallup survey, successful managers should be having in-depth conversations with employees about performance about once every quarter at least. It’s important that you keep these conversations as informal as possible, so you can actually connect with the employee you’re trying to coach.
Conclusion: Communication is Motivating
Communication is a life force. If employees know where they stand in the work place, and they feel comfortable in that environment, they will be motivated to do good work. Solid communication skills are not just good for the life of the company, but they help you understand how everything is going within the company. It gives you some real-world “data,” so to speak.