When most counselors talk about personal skills, they relate them to the home and society. They continue to overlook the importance that personal skills play in the workplace. Most workplace conflicts are the result of poor personal skills. By learning strong personal skills, you are better equipping yourself to handle the stresses of the workplace.
Counselors frequently overlook the role personal skills play in teamwork. Regardless of structure, every work team needs to be able to cooperate in order to perform at peak efficiencies. By learning strong personal skills, we are learning how to be more productive and proficient at our jobs.
1. Identify Weak Skills
Examine yourself to determine your weakest skills. When examining yourself, look for characteristics that repeatedly cause conflicts or miscommunication with other. Focus on building these skills first. Improving on weak skills, especially those that cause conflicts and miscommunication, will produce the most noticeable results. Take an online course to learn your personality and how it affects the way you deal with others.
2. Focus on Relationship Skills
Business is about building relationships. Whether your are a manager or an employee, you succeed when you build relationships that help you achieve your assigned goals. Practice empathy. Put yourself in the other person’s position. Look at the issue from the other person’s perspective. Learn to compromise instead of demanding your own way.
Be open to others. Include them in your conversations. Even if you don’t know the person, be inclusive. Avoid excluding others. You do not want to create a situation where others feel like outsiders when they are around you. This doesn’t mean you have to become intimate friends with everyone, just be friendly and don’t exclude them when they are around.
3. Careful, Clear Communication
Learn to clearly and carefully communicate. Listen carefully to make sure you understand exactly what is being said and why. Don’t jump to conclusions or assume you know what someone else is thinking. Intentionally wait until the other person has finished speaking before making any comments. And then only comment after you have processed and fully understand the message.
Speak clearly and carefully. Word choice is the biggest problem that most people have when speaking. We tend to choose words that are abrasive to others in the workplace. This doesn’t mean you have to sugar-coat the truth, just speak in a clear and non-confrontational manner. Take an online course to learn effective communication skills.
4. Learn Conflict Resolution
Conflict is a natural part of relationships. We don’t always agree. However, learning to resolve conflicts in a non-confrontational manner will greatly improve the quality of the work environment. It will remove much of the stress that most workplaces are filled with.
Most conflicts are caused because absolute thinking. We believe that there is only one position that a person should have on the issue and that position is mine. When someone else doesn’t agree with our position, conflict occurs. We need to learn that it is okay to disagree. After all, this is our workplace. We are there to produce business related results, not to debate nonsensical issues. Take an online course to learn how to work with difficult people.
Following policies and procedures should minimize business-related conflicts. When business-related conflicts arise, it might be necessary to seek the advice of a senior manager. While nonsensical conflicts can be avoided, we can’t avoid conflicts relating to business decisions.
Learning personal skills will greatly increase your productivity and contentment at work. The dynamics that create effective teamwork are based on strong personal skills. Without strong personal skills you can’t satisfactorily perform your workplace responsibilities.