A company’s operations manager is a senior-level staffer whose job is to make sure the business runs as smoothly as possible and customers and clients are satisfied.
The operations manager will monitor current processes and procedures and create strategies to improve them when she sees opportunities to do so. Her job also encompasses the hiring, training and overall supervision of employees.
Learning the Basics
You can learn the basics of operations management by taking online courses, such as Udemy’s Introduction to Operations Management, taught by Professor Gad Allon, of Northwestern University’s Kellogg School of Management. Allon’s course will offer a strategic view of operations while attempting to present the connection between a firm’s strategy and its method of operations.
Taking Learning a Step Further
Allon offers another Udemy course, Operations Management that continues to offer a general introduction to the field. This course will delve into the major operational issues and challenges confronting operations managers. It will also provide the concepts, language, insights and various tools necessary to help aspiring operations managers succeed.
All About Budgets
One of the more important tasks of an operations manager is developing the company budget in cooperation with the executive director or CEO. Once the budget has been established, the operations manager will oversee the organization’s overall financial management. Learn more about this part of the position through Udemy’s How to Budget and Forecast for Your Business course, taught by Tim Berry, founder of Palo Alto Software, which makes the best-selling business plan software. Through his consulting work, Berry has assisted global companies including McDonald’s, Apple and Autodesk with their business planning.
Brushing Up on Software
Operations managers are expected to be proficient in a variety of software applications. If you need to brush up on your basic software knowledge, consider taking Udemy’s Microsoft Office 2013 Training Tutorial, by TeachUcomp, Inc. The course features 876 video lessons for a total of 46 hours of instruction, ranging from introductory to advanced instruction. The material covers Access, OneNote, Excel, PowerPoint, Outlook, Publisher, Word and Windows.
Other responsibilities of an operations manager include interacting with a company’s board of directors, managing the effectiveness of support services such as human resources and information technology, managing daily accounts receivable and payable, preparing financial reports, reconciling monthly financial activity, overseeing tax requirements, contributing to long- and short-term organizational planning efforts, acting as liaison to legal counsel and overseeing company insurance policies. The operations manager is expected to have a sound knowledge of any laws, rules or regulations that apply to his respective business, and to ensure the company is in compliance with all of them.
Companies seeking operations managers usually look for the same general set of qualifications, which include a strong professional background in finance, excellent written and oral communication skills, bookkeeping experience, knowledge of corporate tax laws and requirements, budget development experience and staff management experience.
Operations managers are so integral to many companies’ success that positions are available in a broad range of industries. You can find operations manager positions in public and private organizations of all sizes.
What skills or attributes could you bring to an operations manager position?