conflict resolution techniquesConflict is an inevitable part of life. Without differing ideas, opinions and beliefs, nothing would ever change. Although conflict in the workplace is often unavoidable, it can be a progressive aspect of any company culture. The trick is knowing how to deal with conflict in a way that encourages healthy changes; by understanding proper conflict resolution techniques, all parties can come to a peaceful agreement.

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Different Types of Conflict

In the workplace, you will commonly see four different types of conflict. While this doesn’t sum up every conflict you may experience, these are four types that are commonly seen no matter what industry you work in.

Understanding the Different Types of People

While you may be the one who likes to instantly address a problem and figure out how to come to an agreement, your coworker may not be as open to discussion. It’s important to understand that everyone deals with conflict in a different way, and the way that your opponent deals with conflict will change how you react to it. Chances are you’ll have to deal with these four types of people over the course of your working life:

Addressing Conflict Maturely

planningDisagreements escalate fast. One person believes one thing, the other believes another, and soon enough you have two people shouting at each other at the top of their lungs, threatening to use physical violence or slinging insults. This, as you may have guessed, is not proper conduct in the workplace. While this type of behavior will surely lead to both parties losing their jobs, it also does nothing to help promote healthy change. More often than not, as soon as an argument begins both parties are on the defensive. This leads to increased levels of stress, which is not conducive to mature discussion.

So how can you argue without getting heated? This is where you need to set your pride aside and think about the company, not yourself. If you are about to get into an argument with a coworker, pause and think “does my stance on the matter reflect the goals of the company?” If the argument has nothing to do with work, keep it outside of work. If it does relate to your job, make sure that your beliefs on the matter coincide with those of the company.

So how can you resolve conflicts while honoring everyone’s input?

While conflict can lead to much needed change, this can only happen if everyone involved decides to address the conflict in a mature and professional way. If you understand how to manage conflict, you can help others do the same. Udemy’s course on conflict resolution can help you understand the proper ways of dealing with conflict in the workplace without yelling or violence. When everyone gets along, everyone can succeed!

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